Last updated: June 26, 2026
This Privacy Policy explains, in plain English, how Neverclosed ("Neverclosed," "we," "us") collects, uses, and shares information. It covers our website, our chat widget, and the software and services we provide to our customers (together, the "Services"). We are a United States–based business serving other businesses.
This Policy applies to information we collect from (a) our business customers and their staff, and (b) website visitors and people who chat with an assistant powered by Neverclosed. Questions? Email hello@neverclosedhq.com.
We collect information in three ways:
Categories of personal information we may collect: identifiers (name, email, phone); business information (business name, website, address); internet/electronic activity (page views, IP address, device/browser info); commercial information (subscription and invoice records); and the content you or your visitors provide in chats. We do not intentionally collect sensitive personal information (such as Social Security numbers, precise geolocation, health records, or financial account numbers) through the Services.
We and our service providers use cookies and similar technologies to run the website and chat widget, remember preferences, and understand website usage so we can improve the Services. You can control cookies through your browser settings; if you block them, parts of the Services may not work properly. We do not respond to "Do Not Track" browser signals. As of the date above, we do not sell personal information, and we do not share personal information for cross-context behavioral advertising. If that ever changes, we will provide a "Do Not Sell or Share" link and honor applicable opt-out signals.
We do not sell your personal information. We share information only with:
To generate replies, your assistant sends the conversation content to a major, US-based enterprise AI processing provider that processes it on our behalf to produce a response, under a contract that prohibits using your data to train AI models. Your conversations are never used to train AI models. Our service providers act under contract and may use the information only to perform services for us. Our current service-provider categories are: cloud hosting and edge infrastructure, enterprise AI processing, email/SMS notification delivery, and website analytics. Our website or widget may also link to third-party sites we don't control and aren't responsible for.
If you give us your mobile number and opt in to Neverclosed text alerts (for example, on our sign-up page at neverclosedhq.com/start), we use it only to send you the account and activity notifications you asked for — such as new-lead alerts, booking notifications, weekly usage summaries, and account or billing notices about your own Neverclosed account.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. We do not sell, rent, or share your mobile number or SMS opt-in/consent data with anyone. The only use of your mobile number is to deliver the account and activity notifications you asked for; to send them, our SMS delivery provider processes the number solely on our behalf to transmit those messages and for no other purpose. Message and data rates may apply. You can opt out at any time by replying STOP; reply HELP for help, or email hello@neverclosedhq.com. See our SMS Terms & Conditions for full program details.
When you paste a website address into our builder, we fetch and read the public pages of that website to assemble a grounded knowledge profile for the assistant. We read only publicly accessible pages — we do not log in, and we do not access anything behind a password.
To show the "before / after" website preview, a third-party website-screenshot provider renders an image of the public site you entered. Only the public web address is sent to that provider, and only to generate the preview image.
Our current sub-processor / service-provider categories are:
If you subscribe, a payment processor is also used; we do not store full card numbers.
If you are our business customer, we act as your service provider (processor) for the information your end users submit to your assistant. We process that data only to provide the Services to you and as otherwise permitted by law or our contract with you. If you chatted with an assistant on a business's website and want to exercise your privacy rights, please contact that business (the controller of your information); we'll support its response.
We keep personal information only as long as needed to provide the Services, comply with law, resolve disputes, and enforce our agreements. We consider the amount, nature, and sensitivity of the information, the potential risk of harm, the purposes for which we process it, and legal requirements. When information is no longer needed, we delete or de-identify it.
We use reasonable administrative, technical, and physical safeguards (such as encryption in transit and access controls) to protect personal information. No method of transmission or storage is perfectly secure, so we cannot guarantee absolute security.
Our Services are for businesses and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us and we will delete it.
We are located in the United States. If you access the Services from outside the U.S., your information will be transferred to and processed in the U.S. (and other countries where our service providers operate), which may have different data-protection laws than your country.
Depending on where you live, you may have the right to request: (1) access to the personal information we hold about you; (2) correction of inaccurate information; (3) deletion; and (4) a portable copy. California residents also have the right to know the categories of information we collect, our sources, purposes, and the categories of recipients, and to opt out of any "sale" or "sharing" of personal information — and, as noted above, we do not sell or share personal information.
We will not discriminate against you for exercising your privacy rights.
How to exercise your rights: email hello@neverclosedhq.com with the subject line "Privacy Request" and tell us what you'd like. We may ask you to verify your identity (for example, by confirming control of your email or phone). You may use an authorized agent, subject to verification. We aim to respond within 45 days as required by law.
We may create, use, and share de-identified or aggregated data (which does not identify you) to analyze and improve the Services. We will not attempt to re-identify it.
You don't need a credit card to start your free trial. If you choose to subscribe, your payment information is processed by a third-party payment processor; we do not store full credit card numbers.
We may update this Policy to reflect changes to our practices or for legal, operational, or regulatory reasons. We'll post the updated Policy with a new "Last updated" date. If a change materially affects your rights, we'll provide additional notice (for example, by email or a notice in the Service).
Questions about this Policy or your information? Email hello@neverclosedhq.com.